Dextro AI LTD ("we", "our", "us") operates an AI cryptocurrency trading bot platform (the "Platform") that allows users to automate cryptocurrency trading activities through supported exchanges.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform, website, mobile applications, APIs, or related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services.

Account Information: Name, email address, password, username, and other registration data.

Payment Information: If you purchase a subscription, billing and payment details are processed through secure third-party payment processors.
Support Requests: Messages and attachments you send to our support team.

Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, session duration, and interaction logs.

Cookies and Tracking: We use cookies and similar technologies to improve user experience and analytics.

Exchange Data: Trading history, account balances, and open orders retrieved via your connected exchange APIs (read-only access).

Analytics Services: Data from analytics providers such as Google Analytics for usage metrics.

We use collected information to:

Provide, maintain, and improve the Platform and Services.
Execute automated trading strategies per your configurations.
Ensure security and prevent fraud or unauthorized activity.
Communicate updates, offers, or important notifications.
Comply with legal obligations and enforce our Terms of Service.

We do not sell or rent your personal data. We may share information with:

Service Providers: Hosting, payment processing, analytics, and customer support vendors under strict confidentiality agreements.

Regulatory Authorities: When required by law, court order, or to protect legal rights.

Business Transfers: In connection with mergers, acquisitions, or sale of assets (with notice to users).

We retain your data as long as your account is active or as necessary to fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time (see Section 8).

We use advanced encryption, secure data centers, and access controls to protect your information.
Exchange API keys are stored using AES-256 encryption and are never transmitted in plain text.
Only authorized personnel have access to sensitive data.

While we take reasonable precautions, no online system is 100% secure. You are responsible for safeguarding your account credentials.

If you access our Services from outside Europe, your data may be transferred to and processed in jurisdictions with different data protection laws. We ensure such transfers comply with applicable regulations (e.g., GDPR standard contractual clauses).

Depending on your jurisdiction, you may have the following rights:

Access your personal data.
Request correction or deletion.
Withdraw consent to processing.
Request data portability.
Lodge a complaint with a data protection authority.

Our Services may contain links to third-party platforms (e.g., crypto exchanges, analytics tools). We are not responsible for their privacy practices. Please review their respective privacy policies.

Our Services are not intended for individuals under 18. We do not knowingly collect information from minors.

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of our Services after updates constitutes your acceptance.

For questions regarding this Privacy Policy, users may contact support through the official communication channels on the platform.
Support Email: support@dextrobot.ai